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PRIMAFILA – A PRIME EXAMPLE OF HOW NOT TO RUN A RESTAURANT!

Primafila Menu, Reviews, Photos, Location and Info - Zomato

***AVOID*** AVOID *** AVOID *** AVOID *** AVOID ***

Sometimes there needs to be a zero rating, especially reserved for those experiences where even a rating of 1 seems too high!! I don’t think I’ve every written such a negative review, but our experience at this establishment was so awful, that I feel the need to warn fellow restaurant-goers about it! Even if the food is of fairly decent quality, it’s completely overlooked by the atrocious service and shocking handling of the situation by management. One can’t expect staff to be adequately trained when it’s clear that the manager himself has no management skills, and no understanding whatsoever of how to handle his clientele.

We arrived and were seated quickly, received our menu’s and offered drinks, which arrived fairly quickly too. We ordered our meals – my companion ordered gnocchi and asked if some cream could be added to her napolitana sauce (i.e. an aurora sauce). The waitress assured her this wouldn’t be a problem. Gnocchi with napolitana sauce is priced on the menu at R85 as opposed to gnocchi with bolognese or 4-cheese sauce, which is R99. Our meals arrived in due course and we enjoyed them. The waitress removed our plates, and then … we seemed to become invisible. Nobody approached our table for close to 20 minutes! We weren’t offered dessert, coffee … nothing … not even our bill. It’s at times like these that I’m tempted to test the theory of walking out without paying to see if anyone actually notices!

We decided to phone the restaurant and ask for the manager, and our bill. The person who answered the phone claimed that he was the manager, and my companion told him that we’d been ignored for quite some time and please could he bring us the bill. And then we waited some more!! Yes, really!! After some more time, we saw him walking around and we called him over, and my dining partner asked if he was the person who she’d spoken to earlier. I’m not sure he understood, but he said yes. So we asked him why we were still waiting for our bill. He proceeded to then go and chat to the cluster of wait-staff hanging around the restaurant door. We waited a few more minutes and eventually our waitress materialised with our bill and a card machine, and she stood next to our table waiting for payment! Yes, she rudely stood by our table waiting, after ignoring us for so long.

Our bill included an extra charge of R10 for cream. We asked the waitress what the extra charge was for and she informed us it was for the addition of cream into the napolitana sauce. She hadn’t told us there’d be an additional charge. We called the manager who told us that the waitress was supposed to tell us about this additional cost, and she’d told him that we had said it was fine. We told him that she had told us no such thing and insisted he remove the additional charge, which he did. A new bill then arrived without the additional R10, and the gnocchi was now charged at the incorrect price at R99!! We called the manager back. My companion was now, understandably, seething!!! She explained to him that what he’d done was actually illegal as although he’d removed the additional charge, he’d now increased the price of the dish she’d ordered on the bill. He didn’t seem to understand what she was trying to explain to him, and seemed quite flustered as he realised that this whole situation was completely beyond his control. He eventually returned with yet another bill and a R100 note and said that he’d decided to just charge us R100 for the whole meal! Seeing as I’d already paid cash and received change, and my companion had already paid her share on her card, we just wanted to get out of there after this whole prolonged nightmare. So we said that would be ok, and we took the R100 and left. But the manager still seemed rather confused as he still didn’t seem to know quite what had happened.

So … be warned!!! There are establishments out there that still manage to operate with a complete lack of quality or care for the customers they serve. How they stay in business is a mystery to me, and it’s not only the unsuspecting customers who suffer but also the foolish owners who leave their restaurants in the hands of useless managers and staff. Primafila is one such restaurant. It should be avoided at all costs!!

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FOODIE HEAVEN AT PAUL’S BAKERY @MELROSE ARCH –

Paul Menu, Reviews, Photos, Location and Info - Zomato

We waited a bit for all the hype to die down before visiting this much anticipated French Patisserie.

The restaurant is much bigger than I initially thought, and although we thought it was

Paul's 3

Lobster Pot

full when we arrived, we were taken through to the dining area in the interior of the space, which you don’t see when you’re looking in from the outside. It’s a lovely suprise! The decor is all so beautiful and tasteful and you just want to sit and take it all in – I know it’s all got that French feel to it, but to be extremely English, my reaction would be that it’s all extremely ‘genteel’! (For those who have no clue what I’m talking about, it’s a compliment, I promise!)

Paul's 1

Mushroom Ravioli

The menu is quite extensive, and not just limited to pastries. There really is something for every taste, including many vegetarian options, although some might find it slightly on the pricey side. I opted for the mushroom ravioli, and my partner had the lobster pot. The food presentation is perfect and for those who eat with their eyes, you won’t be disappointed.

Chef Tony visited our table to see if all was in order and suggested Nutella crepes for Paul's 2dessert! It was like he already knew us! He did however, recommend that one portion be shared between two of us, as the crepes are quite rich, and he was quite right. They were delicious, but half a portion was quite sufficient for one person.

We’ll definitely be back, and I can’t wait to try out the authentic French onion soup, served in a bread bowl!

A Gloriously Fresh Approach at Sum Ting Fresh Norwood

Sumting Fresh Menu, Reviews, Photos, Location and Info - Zomato

A tiny little gem of a place tucked away in plain sight in the hectic main street of Grant Avenue, Norwood. Their menu is limited – they do fried chicken in a variety of ways, and boy, do they do it well! The aioli is something out of this world (yes, I asked for more) – they definitely worked some sort of magic on it!

 

Sum Ting Fresh 2

Gujon Chicken with Aioli

And the chicken is of course, fresh, crunchy and just moreish. The aim here is to provide good quality, wholesome food and to focus on what they do best rather than to provide a wide variety on the menu and focus on quantity, which is when quality often suffers. It’s obvious that the two guys who started this (with food trucks at festivals and markets) realised that they’d found something they did well and decided to stick with it! Good for them!

And don’t forget to try an amazing Jam Jar – the watermelon one was absolutely delicious!

Sum Ting Fresh 1

The staff are friendly and obliging and the service is efficient. You have to go and visit. It’s fun, and probably not what you usually have in mind when you think of ‘eating out’, but you definitely have to try it. And once you do, you’ll be hooked!

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